Thanks to Neil Woodbridge at Thurrock Lifestyle Solutions (https://www.facebook.com/pages/Thurrock-Lifestyle-Solutions/708324835861876) for sharing this link regarding understanding the NHS.
Check it out via http://www.kingsfund.org.uk/projects/nhs-65/alternative-guide-new-nhs-england
Suddenly, the role of the Local Area Coordinator in helping people to navigate, access and control (or hopefully avoid the need for) services seems even more important! Services can be very complicated, but also very important sometimes.